Cancellation Policy

Last Updated: August 2025

We understand that plans can change, and we aim to be as flexible and fair as possible. This Cancellation Policy outlines the terms for cancelling orders and bookings for our graze tables, cheese towers, and food carts.

1. Notice Periods

Q: What happens if I need to cancel?

Cancellations must be made in writing via email to roseandrind.cgc@gmail.com

Cancellations made:

* More than 14 days in advance = refund (minus £50 booking fee).

* 7–14 days = 50% refund.

* Less than 7 days = no refund.

2. Non-Refundable Deposits

A 50% deposit is required at the time of booking to secure your date. This includes a £50 non-refundable booking fee to cover time, planning, and ingredients ordered in advance.

3. Cancellations by Us

In the rare event we need to cancel due to unforeseen circumstances (e.g. illness, severe weather, or emergencies), we will:

* Notify you as soon as possible.

* Offer a full refund including your deposit.

* Where possible, offer to reschedule your booking to a new date.

4. Postponements / Rescheduling

If you need to reschedule rather than cancel:

* We will do our best to accommodate your new date.

* Your deposit can be transferred if the new date is available and within 3 months of the original date.

* A small admin fee may apply for rescheduling within 7 days of the event.

5. Refund Method

Approved refunds will be processed within 7–10 working days via the original payment method.

6. Third-Party Bookings

If your booking involves a venue, caterer, or third-party hire, their cancellation terms may also apply. We are not responsible for their policies.

7. No Shows or Inaccessibility

If we arrive at the venue and cannot access the agreed location (e.g. due to locked premises or no contact), the full fee will still apply, and no refund will be given.

8. Contact for Cancellations

Please email us as soon as possible if you need to cancel or reschedule:
📧 roseandrind.cgc@gmail.com
📞 07818506258